Order Fulfillment

What is the production time for an order?
For orders under 100 units, we expect 3-5 business days in production before shipment. Higher quantity orders may take longer to print and bind. During high...
Mon, 19 Oct, 2020 at 12:41 PM
What is the shipping time for an order?
We offer a variety of shipping methods. See chart below for estimated transit time in business days. In addition, please allow 3-5 business days to print yo...
Mon, 19 Oct, 2020 at 12:45 PM
Can larger orders be shipped by Mail?
To reduce your shipping costs, we suggest orders that are 15 pounds or more to be shipped via Ground instead of Mail or Priority Mail. The end weight will u...
Mon, 19 Oct, 2020 at 12:46 PM
Where will my book be printed and shipped from?
We have print facilities located in Australia, Canada, Europe, the United Kingdom, and the United States. Your order will be routed to the printer closest t...
Mon, 19 Oct, 2020 at 12:46 PM
Are there any countries exempt from delivery?
Because FedEx is one of our primary carriers, we do not ship to the countries they do not service. For a list of those countries,  click here, please.
Mon, 19 Oct, 2020 at 12:47 PM
Where can I view the status of my order?
You can find this information in your Order History.
Mon, 19 Oct, 2020 at 12:47 PM
Does Lulu offer drop shipments?
Whether the destination of your print job is your home, your business or to one of your clients, all of our fulfillment is considered drop ship.
Mon, 19 Oct, 2020 at 12:47 PM
Can Lulu ship to loading docks?
Typically, the need to deliver to a loading dock requires the order to be quite large. If your order qualifies, then it will be sent to a loading dock.
Mon, 19 Oct, 2020 at 12:47 PM
Can I cancel an order placed on Lulu xPress?
You can cancel orders placed on Lulu xPress within one hour of the order being placed. To cancel an order that was placed, click My Account and view your Or...
Mon, 19 Oct, 2020 at 12:48 PM
How can I reorder a Lulu xPress book?
Once you've finished your project, it will be available under your My Projects page. Simply click the ‘Order’ button associated with the project and th...
Mon, 19 Oct, 2020 at 12:48 PM